IT Infrastructure Lead (System/Network)

Job Responsibilities

• Lead end-to-end IT technical delivery, ensuring infrastructure and security services consistently meet performance and availability standards.
• Promote and implement ITIL best practices across Incident, Change, and Problem Management processes.
• Oversee infrastructure and security-related projects, providing technical guidance to ensure timely delivery within defined scope.
• Advocate a user-focused approach to IT services, ensuring technical solutions enhance overall user experience and operational efficiency.
• Manage, mentor, and develop a team of engineers across Network, System, and Cyber domains, fostering accountability and continuous improvement.

Job Requirements

• Minimum Bachelor Degree in IT, Computer Science or related fields.
• At least 4 years of working experience in IT Service Management and Technical Delivery.
• Minimum 1 year of experience in a su...