IT Knowledge and Content Specialist (SAAS) (Cape Town) HLR7959

Duties & Responsibilities

• Develop and maintain a knowledge base including technical documentation, user manuals, and best practices.
• Ensure proper version control and naming conventions.
• Produce clear and user-friendly release notes and product guides as well as instructional videos and multimedia content.
• Facilitate internal training sessions.
• Design and deliver new employee onboarding programs.
• Develop training materials and resources tailored to specific roles and learning objectives.
• Identify and lead projects to enhance knowledge sharing, such as the creation of an online how-to portal.
• Incorporate feedback from stakeholders to improve documentation and training resources.
• Stay abreast of industry best practices for knowledge dissemination and apply these to internal processes.
• Provide subject matter expertise on their software platform to internal teams.
• Offer guidance and support on documentation standards...