IT Operations Manager

IT Operations Manager

Bradford + Hybrid . Up to £60,000.

Responsibilities

• Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation.
• Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management.
• Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise.
• Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments).
• Work with the...