IT Production Support Specialist (Singaporean/PR Only)

Work Location :
Changi Business Park
Working Hours :
Mon - Fri, Regular Office Hours Employment Type :
Contract (Renewable)
Key Responsibilities Provide Level 1 and Level 2 helpdesk support for Hub Management Systems, Message Queues (MQ), and system interfaces Perform diagnostic analysis to identify root causes of reported issues and recommend appropriate corrective actions Managing and troubleshooting message flows, including SSL/TLS, connectivity and security configurations on MQ servers Provide guidance, assistance, coordination, and follow-up for business users on application, interface, and component issues Support the execution of routine administrative, maintenance, and technical tasks as assigned Act as a facilitator for system change requests and problem-resolution discussions involving business users and vendors Perform health checks, monitoring, and security patching for MQ servers in CNFDA Coordinate with TSG and Corp resources for troubleshooting of MQ serve...