IT Service Delivery Excellence Lead

A technology service provider in the Philippines is seeking a detail-oriented Process Improvement Analyst to oversee IT service delivery processes and drive service improvement initiatives. The role requires at least 4-6 years of experience in IT Service Management, a Bachelor's degree in IT or related field, and strong knowledge of the ITIL framework. The successful candidate will coordinate with IT teams, manage service delivery according to SLAs, and prepare performance reports for stakeholders. Excellent communication and problem-solving skills are essential.
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