IT Service Desk Analyst at Drax

Join Drax in Prince George, BC as an IT Service Desk Analyst, playing a critical role in delivering high-quality technical support. Your skills in hardware, software, and networking will drive customer satisfaction.
As an IT Service Desk Analyst, you will be essential in resolving incidents according to Service Level Agreements and fulfilling service requests efficiently. The role involves identifying root causes of issues, collaborating with IT functions, and managing application stability to ensure optimized performance. Your contributions will directly enhance the company's commitment to sustainable energy.
Key Responsibilities:
• Resolve incidents promptly to meet SLAs
• Fulfill service requests efficiently and effectively
• Identify potential underlying problems for improvement
• Collaborate with internal IT and third-party suppliers
• Manage application landscape for stability and availability
Requirements:
• Proficient in desktop/laptop hardware and ne...