Opportunity Description
Location: City net, Mandaluyong (near MRT Shaw station)
Work Arrangement: Fully On-Site and Shifting schedule
(For the Service Desk position, you will be handling clients from different countries like US, Latin America and EMEA regions.
Job Description
Provide first-level post-sales technical support via phone for hardware, systems, sub-systems, and/or applications
Deliver technical assistance primarily to external customers
Use basic diagnostic techniques to identify issues, analyze root causes, and recommend effective solutions
Document and help improve processes and procedures for team use or Knowledge Base publication
Escalate complex or unresolved issues to higher-level support teams as needed
Qualifications (Good to Have)
At least 2 years of relevant experience as a TSR, Service Desk, or Help Desk professional
Strong communication and customer service skills
Knowledge...
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