IT Service Desk Analyst

Join our dynamic Global Shared Services Organization at our Corporate Headquarters in Minneapolis, MN, where you will be part of a team that provides global business and employee services. We are looking for a dedicated IT Service Desk Analyst to deliver exceptional in-person level 1 IT support. This is your chance to work in a fast-paced environment focused on service excellence, where you can enhance your skills and contribute to innovative solutions.

As an IT Service Desk Analyst, you will provide technical troubleshooting support for employees, focusing on laptop hardware, software, and AV equipment in conference rooms. You will conduct research and resolution of incidents and service requests, monitor escalations, and update service documentation. Your goal is to deliver a superior customer experience through technical expertise and a customer-first mindset.