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IT Service Desk Analyst

Drax Group

Prince George, British Columbia, Canada Full-time March 23, 2026
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Opportunity Description

IT Service Desk Analyst
Salary Range: $67,000 - $68,000
Location: Prince George, BC

As an IT Service Desk Analyst at Drax, the purpose of this is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

KeyResponsibilities
The responsibilities of the Service Desk team include:

  • Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
  • Assessing and fulfilling service requests promptly.
  • Identifying potential underlying problems to help determine root causes and suggest improvements.
  • Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
  • Proactively managing the application landscape to maintain availability, stability, and performance.
  • As a member of the IT Service Desk team, you will be responsible for delivering ...
    • Full-time Computer Occupations

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    Opportunity Details

    Location Prince George, British Columbia
    Country Canada
    Type Full-time
    Category Computer Occupations
    Posted March 23, 2026
    Deadline May 02, 2026

    About Drax Group

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    Drax Group

    Prince George, Canada

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