Opportunity Description
IT Service Desk Analyst. Salary upto 45K. Virtual Interview.
On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time
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Description
- Provide first-line support to end-users regarding IT issues and inquiries.
- Manage and resolve support tickets in a timely manner while ensuring quality service.
- Assist in troubleshooting hardware and software problems and escalate to appropriate teams when necessary.
- Document all interactions and resolutions in the ticketing system to maintain an accurate knowledge base.
- Collaborate with IT staff to implement system upgrades and improvements.
Requirements
- Educational Qualifications: Bachelor’s degree in Information Technology or a related field. <...
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