Opportunity Description
Description
- Provide first-line support for IT service requests and incidents.
- Analyze and resolve technical issues for end-users efficiently.
- Document and track issues in the service management system for audits and reporting.
- Collaborate with IT teams to improve service delivery and user experience.
- Assist in the development and training of team members on new technologies.
Requirements
- Educational Qualifications: Bachelors degree in Information Technology or a related field.
- Experience Level: 58 years of relevant IT support experience.
- Skills and Competencies: Proficiency in troubleshooting hardware and software issues.
- Skills and Competencies: Strong communication and customer service skills.
- Qualities and Traits: Ability to work independently and in a team environment.
- Qualities and Traits: Strong analytical and problem-solving skills.
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