IT Service Desk Lead: Drive SLA Excellence & ITIL

A leading technology services company is looking for an IT Service Desk Lead in Taguig, Philippines. This role involves overseeing the IT Service Desk team's daily operations, ensuring high-quality support and service delivery. The ideal candidate will possess strong leadership and problem-solving skills, along with technical expertise in ITSM tools such as ServiceNow and solid knowledge of ITIL practices. This position is crucial for driving efficiency and customer satisfaction in IT support services.
#J-18808-Ljbffr