IT Service Desk Specialist

IT Service Desk Specialist (f/m/d)

Bechtle, with more employees, is one of the most prosperous IT companies and market leaders in its sector. The combination of direct sales of IT products and a full suite of services offered by various IT service companies makes us a strong and future‑oriented partner for medium‑sized enterprises, large groups, and the public sector.

Responsibilities

• Take on, qualify, and handle incoming client requests (60% on‑site support, 40% remote multi‑client support, variable depending on client needs, up to 100% on‑site).
• Ensure accurate ticket entry, tracking, and closure in our ticketing tool.
• Escalate unresolved tickets to support and operations teams and partners.
• System administration (account creation, user rights management, etc.).
• Update technical documentation.
• Participate in technical interventions at client sites.
• Cherish clients and know how to reass...