IT Service Desk Specialist

IT Service Desk Specialist (French Speaker)

We are seeking a customer-focused IT Service Desk Specialist fluent in French (C2 Level) and English to provide first-level technical support and ensure smooth IT operations across the organization.

Role Overview

We are seeking a customer-focused IT Service Desk Specialist fluent in French (C2 Level) and English to provide first-level technical support and ensure smooth IT operations across the organization.

Key Responsibilities

• Provide IT support via phone, email, and chat in French and English
• Log, track, and manage incidents through ticketing systems (ServiceNow knowledge preferred)
• Troubleshoot hardware, software, OS, and network-related issues
• Support password resets, account unlocks, and software installations
• Escalate complex issues to relevant technical teams
• Assist in onboarding activities includ...