IT Service Desk Technician

Pertemps Recruitment is working in partnership with a leading retail organisation to recruit an IT Service Desk Analyst to join their busy Incident Management team based in Plymouth.

 
This role involves providing remote 1st and 2nd line IT support for EPOS systems and associated applications and hardware across a large retail estate.

 
 Key Responsibilities 

• Provide comprehensive IT support within a retail environment, focusing on EPOS systems and related sub-systems

• Receive, log, monitor and respond to service requests via multiple communication channels

• Diagnose and resolve issues relating to till systems, peripherals and connectivity

• Troubleshoot hardware including printers, scanners and payment devices (PEDs)

• Escalate complex or high-priority incidents to internal and external teams in line with agreed pr...