IT Service Engineer

Job Overview

As an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our vibrant Madrid office. This is an excellent opportunity for an experienced IT professional with hands‑on expertise in both macOS and Windows environments who thrives in a fast‑paced, dynamic, and international workplace.

Key Responsibilities

• Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
• Provide hands‑on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
• Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assist...