IT Service Management

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The champion of the service within ISG who closely partners with business and product teams in maintaining and uplifting the quality of a business service. As the voice of the customer in ISG, the role leads the definition and execution of the service strategy, the prioritization of demands and service improvement initiatives.

Responsibilities

• Manage and govern the Service from Service Strategy, Service Design and Service Improvement.
• Work and collaborate closely with Service Operations to ensure that Service Transition and Service Operations are linked to the overall Service Strategy.
• Develop business service roadmaps aligned with Globe’s strategy and ISG’s technology roadmap as well as with other cro...