IT Service Manager (Based at CMS I-Systems Sdn Bhd, Kuching)

IT Service Manager (Based at CMS I-Systems Sdn Bhd, Kuching)

Responsibilities :

• Manages information technology (IT) tasks and staff, establishes relationships with clients/stakeholders, services computer systems and software, and maintains computer networks and user connectivity.
• Develops relationships with clients/stakeholders and organisations to assess their technology, support, and security needs.
• Provides client/stakeholder assessments, and pitches IT equipment and service packages during meetings or presentations.
• Offers innovative solutions that meet clients/stakeholder needs while remaining cost effective.
• Manages projects by creating timelines, adhering to budgets, and assigning staff members.
• Establishes client/stakeholder goals, and tracks progress and other metrics.
• Maintains relationships with technology, software, and security vendors.
• Manages and assesses the performan...