Opportunity Description
Are you passionate about technological innovation and digital transformation?
At Raona , we design and deliver IT solutions focused on digital transformation and process automation within Microsoft environments.
With over 330 professionals across Spain, Andorra, Argentina, and Colombia, we are a results‑driven organization defined by autonomy, accountability, and an entrepreneurial mindset. With more than 20 years of experience, we foster a collaborative, innovative culture built on trust and strong team spirit.
The Role
We are looking for a Service Manager to join our team. The primary responsibilities include:
- Leading the operational management of the IT Managed Services team.
- Ensuring service stability, internal organization, and effective workload coordination.
- Following up on technicians’ performance and priorities.
- Monitoring service KPIs (SLAs, backlog, critical incidents) ...