IT Service Owner (Mid-Senior Level)

LMW, on behalf of IBM, is seeking an experienced IT Service Owner to manage the end-to-end lifecycle, performance, and continuous improvement of one or more IT-enabled business services. In this role, you will ensure services are reliable, secure, and aligned with business expectations while delivering measurable value.

The IT Service Owner will act as the primary point of accountability for service performance and outcomes, working closely with application teams, infrastructure teams, vendors, and business stakeholders. This role requires strong operational leadership, a service-oriented mindset, and a solid understanding of ITIL service management practices.

Key Responsibilities:

Service Ownership

• Manage the full lifecycle of assigned IT services, including design, transition, operation, and continual improvement.
• Maintain clear service definitions, boundaries, and ...