IT Support Analyst

Description

+ Provide day-to-day IT support for end users, including hardware, software, and ERP system issues

+ Respond to and resolve help desk tickets related to desktops, laptops, applications, and system access

+ Support basic ERP functions (user access, data entry issues, navigation, and error troubleshooting)

+ Install, configure, and maintain software applications and user environments

+ Troubleshoot and resolve issues related to Windows OS, printers, network connectivity, and common business applications

+ Assist with user account management (password resets, permissions, onboarding/offboarding)

+ Document issues, resolutions, and processes in the ticketing system and knowledge base

+ Escalate complex technical or ERP-related issues to senior IT staff or vendors when needed

+ Assist with system updates, patches, and routine maintenance tasks

+ Provide basic training and guidance to users...