Opportunity Description
Job Description Key Responsibilities
- Tier-1 support & incident handling
- Client onboarding & access management
- IT asset & subscription tracking
- Microsoft 365 & productivity tools
- Basic automation exposure (Power Automate)
- Conduct initial impact assessment and root cause identification.
- Coordinate with IT Security, Infrastructure, Application teams, and vendors for issue resolution.
- Track escalated cases and provide status updates to stakeholders.
- Support problem management through documentation and knowledge sharing.
- System and email account setup
- Access provisioning and role assignment
- Physical access (door access systems)
- Ensure onboarding activities align with internal security and governance policies. ...
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