Opportunity Description
We are seeking a proactive and customer-focused IT Support Engineer to provide Level 1 and Level 2 technical support across our organization. This mobile role involves supporting end users at our head office, branch locations, and on-site at various properties and project locations. You will play a key role in ensuring the availability and reliability of our IT systems, acting as a bridge between users and senior IT team members.
Key Responsibilities
Provide Level 1 and Level 2 support for end users across head office, branch locations, and remote properties.
Serve as the first line of response for all hardware, software, and network-related issues, escalating to the Systems Engineer or IT Support Manager as needed.
Visit properties and job sites to deliver hands-on support, perform troubleshooting, and carry out installations.
Respond to and resolve incidents and service requests in a ...