IT Support Engineer

Responsibilities & Duties

• Associated validation systems, file servers, email servers, application servers, and administrative systems.
• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Academic & Trades Qualifications

• B.sc degree in the field of computer science and/or 4 years equivalent work experience.

Working Experience & Skills

• General knowledge of the four network types (LAN, WAN, MAN and GAN).
• General knowled...