IT Support Engineer – L1/L2

Reporting to the IT Manager, you will join an international IT Helpdesk team currently composed of members based in France and the United States, with ongoing expansion in India.

As an IT Support Technician N1/N2, you will be responsible for providing first and second-level technical support to end users worldwide. You will handle incidents and service requests, ensuring timely resolution and a high level of user satisfaction.

You will play a key role in maintaining the quality of IT services by resolving issues efficiently, escalating when necessary, and contributing to continuous improvement of support processes.

Key Responsibilities

Operational Support

• Provide Level 1 and Level 2 support to end users via ticketing system, phone, Teams, or on-site.

• Diagnose and resolve hardware, software, and network-related incidents.

• Manage user requests inc...