It support engineer (l2 technical support)

Location: Onsite / Office Attendance Required
Experience: 5–7 Years
Job Summary:
Navsan India Pvt. Ltd. is looking for a Hybrid IT Support Engineer who will function across both Desktop Support and Service Desk operations. The ideal candidate should have strong hands-on experience in end-user support, Microsoft ecosystem administration, device provisioning, and incident management. This role requires regular office attendance and close coordination with global teams and business users.
Key Responsibilities:
Provide L2 technical support for end users across desktop, laptop, mobile, and peripheral devices
Handle incidents, service requests, and troubleshooting through the service desk platform
Manage Microsoft 365 administration including user provisioning, licensing, mailbox support, and troubleshooting
Perform Windows device provisioning using Microsoft Autopilot and Intune
Support Azure AD / Entra ID user and device management activities
Troubleshoot hard...