IT Support Engineer, Level 2

PFH Technology are currently looking for an experienced L2 IT Support Engineer to join our team in Dublin. Objective: Provide hands on end user support, administration, installation and issue resolution onsite for our client. Contract: 12-month contract (with expected extensions) Location: Fully onsite, Dublin 1 Prerequisites: ITIL V4, Microsoft Certifications including MD 102 Skills/Requirements 1. Technical Skills Operating Systems: Advanced knowledge of various operating systems like Windows, macOS, and Linux. Installing, configuring, and troubleshooting OS-related issues. Knowledge of Active Directory (AD), Group Policies, and domain-related issues (for Windows environments). Network Troubleshooting: In-depth understanding of networking concepts such as DNS, DHCP, TCP/IP, subnetting, VLANs, and firewalls. Diagnosing and resolving issues related to routers, switches, firewalls, and VPNs. Monitoring and maintaining network performance. Hardware and Software Troubleshooting: Ability t...