Job Description
About the job
Job Title: Senior IT Support Engineer (Escalations / 2nd–3rd Line)
Location:Nottingham IT MSP
Salary: £35,000
Why Join Us?
Collaborative Environment: Be part of a close-knit technical team where knowledge sharing and mutual support are part of everyday work.Challenging Work: Handle complex technical issues that require real problem-solving, not just quick fixes.Room to Grow: Access ongoing learning opportunities and exposure to modern technologies.Autonomy & Responsibility: Take full ownership of issues and see them through to resolution.Customer Impact: Play a key role in delivering a calm, clear, and high-quality support experience to clients. Key Role Responsibilities
Take ownership of advanced technical issues that require escalation be...