IT Support Engineer

In order to provide support for the MAINSYS IT infrastructure and services, MAINSYS is looking for IT Support Engineers who will:

• Implement, maintain, manage and monitor installed systems, infrastructure, software and hardware within our offices, our IT datacenters and on the Cloud

• Troubleshoot technical issues and identify solutions to software and hardware issues and diagnostics

• Manage multiple open cases / support tickets at once

• Ensuring issues are fully closed off and communicated to internal clients

• Provide accurate reporting, documentation, and technical knowledge

• Support release of new applications and test new technology and applications

• Aiding in shaping how IT supports the business as a whole via contributions to the service desk and the change management processes

• Meeting SLA’s objectives including reaction and resolution times ...