Opportunity Description
- Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).
- Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
- Manage incidents through a ticketing system and ensure proper resolution or escalation.
- Support network, telephony (VoIP), and mobile (iOS) issues.
- Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.
- Document solutions and contribute to continuous improvement initiatives.
- Collaborate with European IT teams on projects and deployments.
- Participate in on-call rotations and occasional out-of-hours work for rollouts or events.
- Degree in IT or equivalent experience.
- 4 to 6 years of experience in IT support, ideally within a professional services environment.
- Strong technical skills (Windows 11, M365, networking, Citrix, V...