Opportunity Description
Description
IT Support Lead
On-site | Austin, TX | Contract
We are looking for an experienced IT Support Lead to join our team in Austin, Texas. In this role, you will act as the primary IT presence for a local office, serving approximately 150 end users. This is a long-term contract position offering the opportunity to take ownership of IT operations and collaborate with global teams to ensure seamless technology support.
Responsibilities:
• Provide Level 1 and Level 2 technical support for onsite and remote users, addressing immediate IT needs efficiently.
• Serve as the escalation point for local IT issues, coordinating with global support teams as required.
• Manage endpoint engineering tasks and perform light system administration to maintain operational efficiency.
• Administer Jamf for Mac devices, including provisioning, group management, and laptop deployments.
• Troubleshoot and support a ...
IT Support Lead
On-site | Austin, TX | Contract
We are looking for an experienced IT Support Lead to join our team in Austin, Texas. In this role, you will act as the primary IT presence for a local office, serving approximately 150 end users. This is a long-term contract position offering the opportunity to take ownership of IT operations and collaborate with global teams to ensure seamless technology support.
Responsibilities:
• Provide Level 1 and Level 2 technical support for onsite and remote users, addressing immediate IT needs efficiently.
• Serve as the escalation point for local IT issues, coordinating with global support teams as required.
• Manage endpoint engineering tasks and perform light system administration to maintain operational efficiency.
• Administer Jamf for Mac devices, including provisioning, group management, and laptop deployments.
• Troubleshoot and support a ...
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