IT Support N1 IT · Madrid Headquarters ·

We are looking for an IT Support N1 with Problem-solving skills and User-oriented mindset and service quality focus to join our Global Business Development Team in our Global Headquarter (Madrid).

Mission

Provide first-level technical support to end users, ensuring the effective resolution of IT incidents, business continuity, and an excellent user experience, leveraging modern automation and artificial intelligence tools.

Key Responsibilities

• Provide user support and incident resolution (remote and on-site)
• Ticket management through a Service Desk tool (logging, tracking, and closing)
• Support for:
  • Windows-based devices (primarily)
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Mobile devices (iOS / Android)
• User and device management:
  • User onboarding, offboarding, and changes in Active Directory / Azure AD / asset inventory
  • Assignment of per...