IT Support & Operations Consultant V, Network/Telephony

Job Summary:

This role is responsible for supporting, maintaining, and optimizing data, reporting, and analytics capabilities across enterprise contact center platforms, including NICE CXone and associated reporting, analytics, and data integration tools.

The Data & Reporting Support Engineer serves as the primary technical resource for reporting issues, data quality concerns, and performance analytics, ensuring accurate, timely, and actionable insights for operations, leadership, and regulatory reporting.

This role partners closely with operations, engineering, and business stakeholders to translate operational needs into reliable reporting solutions, while also supporting incident resolution, root cause analysis, and continuous improvement of data pipelines and reporting frameworks.

In addition to the responsibilities listed below, this position is responsible for leading configuration, installation and support of network/telephony hardware...