IT Support / Service Desk Analyst - Bilingual

IT Support / Service Desk Analyst - Bilingual Location: Medelln, Colombia Employment Type: Full-Time Work Mode: Onsite Job Summary: We are seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Medelln, Colombia. The ideal candidate will have experience providing technical support for desktop systems, laptops, mobile devices, hardware, software, and Microsoft Office products. This role requires strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving technical issues in a fast-paced environment. Key Responsibilities: Provide first-level and second-level technical support for end users Troubleshoot and resolve hardware, software, and system-related issues Support desktop computers, laptops, printers, and mobile devices Install, configure, and maintain computer systems and applications Provide support for Microsoft Office products including Outlook, Excel, Word, and Teams Manage and resolve tickets throu...