IT Support Specialist

Business Unit / Function: Information Systems

Position: IT Support Specialist

Reporting to: Regional IT Manager

Role Purpose Statement: The job incumbent is responsible for first/second level IT technical support and the availability/security of local

systems. He is also the point of contact for the regional IT Team Lead/Manager for escalation points for the business-

critical issues and priorities. Performs the job in the framework of the BV Quality Assurance System, the Code of Ethics

and the BV Group policies.

ACCOUNTABILITIES

PERFORMANCE INDICATORS