IT Support Specialist I

Summary The incumbent reports to the IT Support Supervisor and provides technical and end-user support to judges' chambers and court units of the Fifth Circuit Court of Appeals. The incumbent supports all end-user software and hardware, including, but not limited to, laptops, PCs, thin clients, virtual desktops, printers, MFPs/copiers, wired and wireless telephones, and audio/video conference equipment. Responsibilities Provides first-call response to all users with IT related issues. Responds to requests by all judges' chambers and court units requiring assistance in the use of software and hardware. Acts as the technical expert in solving computer system problems by analyzing system failures to identify the nature and source of the failure and takes corrective action. Assists in developing creative solutions to address new operational requirements and enhance the overall effectiveness and efficiency of systems and personnel in the court. Assists with the administration of the day-to-...