It support tech - hands-on 365, network & remote site support

Raubex Building Cape is looking for an Intermediate IT Support Technician to join our IT team. This is a hands-on role for someone with 2–4 years of solid IT support experience who is comfortable working independently, handling both end-user support and the operational side of keeping our environment running from Microsoft 365 support through to hardware deployments and network installations at remote sites. About the Role This is a hands-on role for someone with 2–4 years of solid IT support experience who is comfortable working independently, handling both end-user support and the operational side of keeping our environment running from Microsoft 365 support through to hardware deployments and network installations at remote sites. Responsibilities Provide remote and on-site IT support across Microsoft 365, Office applications, Windows, and core line-of-business software Triage, manage, and resolve helpdesk tickets within agreed SLAs, keeping users informed throughout Configure, depl...