IT Support Technician

Description:
**This position is Contract to Hire and ONLY Open to Dublin, OH**This position is ONSITE, M-F 8:30 AM - 5:00 PM**
Primary Purpose
Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.
Essential Functions and Responsibilities
Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager). Issues are typically reported via email.
Perform moderate to complex troubleshooting and assist with software development issues as needed.
Communicate high-visibility issues to the immediate supervisor.
Escalate requests to the appropriate departments as needed.
Additional Functions and Responsibilities
Perform other duties as assigned.
Support the organiz...