IT Systems Analyst- Contact Center

Request ID:80625

Title: IT Systems Analyst- Contact Center

Locations: Phoenix, AZ

Duration: 6 Months

Experience: 7+ Years

Pay Range: $49 - $53/Hour on W2 (All inclusive)



Job Description:

We are seeking a highly skilled Senior IT Systems Analyst with extensive experience in Contact Center operations to join our Contact Center Transformation Program. The role requires close collaboration with the product owner and business stakeholders to define project vision, charter, roadmap, backlog, epics, features, and processes. The ideal candidate has strong expertise in Genesys Cloud Platform and Dynamics 365, aligning technology capabilities with business needs.

The Senior IT Systems Analyst will also provide Level 1 support for contact center operations, manage S...