IT Systems specialist

The IT Systems Support Analyst is the front line and investigates, diagnoses, resolves most incidents. This individual assists the Desktop support team to solve basic technical problems and investigates more complex issues escalated to him/her. The IT Systems Support Analyst performs high level local desktop support for onsite personnel as well as remote support using remote control tools.Essentials Job Functions:·;      Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, video conference rooms, and the network.·       Performs onsite installation or replacement of various hardware, video and software components.·        Performs diagnostic testing and analyzes test results in order to resolve the issue.·        Resol...