IT Systems Support Engineer

JOB DETAILS

At Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges.

If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered.

What You Will Do

• Own and resolve escalated incidents and service requests via FreshService
• Troubleshoot complex issues across servers, systems, and infrastructure
• Act as a key escalation point for the Service Desk
• Manage tickets through to resolution within SLA targetsSupport core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking
• Assist with ticket triage during high-volume periods
• Collaborate with internal...