IT Technical Advisor - Contact Center Solutions

Elevate customer experience as an IT Technical Advisor Specialist at Intact. This hybrid role focuses on configuring and managing contact center technologies for optimal performance.

As an IT Technical Advisor Specialist, you will oversee the management and optimization of contact center solutions. Key responsibilities include system configuration, technical support for agents, real-time performance monitoring, and seamless system integration. You'll also generate performance reports, train users, and ensure security compliance while collaborating with various teams.

Key Responsibilities:
• Configure and manage contact center systems and technologies
• Provide technical support and resolve user issues
• Monitor system performance and address potential disruptions
• Collaborate on system integration with enterprise tools
• Conduct data analysis for performance improvement

Requirements:
• Degree in Computer Scienc...