ITCS First Touch Specialist

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.



Our client is currently seeking a qualified ITCS First Touch Specialist to join their team onsite in Allen, TX. The specialist provides front-line technical support for IT hardware, software, and network-related issues. This role serves as the initial point of contact for approximately 2,500+ global employees, delivering timely, customer-focused assistance via phone and in-person walk-up support.

 

Duties and Responsibilities:

• Serve as the first point of contact for all IT-related incidents and service requests


• Respond promptly to user inquiries, following established IT support scripts and engagement procedures


• Triage, categorize, and document inci...