IT.Manager - IT.Operations

About the Role

The Local IT Manager is responsible for leading our LIT administrators to provide excellent customer service and to resolve customer inquiries in a timely manner. The Local IT Team provides IT infrastructure support for all employees in the local office and within the region. The Local IT Manager is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast‑paced environment which provides services over the phone, through e‑mail, in person and via self‑service mechanisms.

Working as part of the IT Operations group, this role interacts with multiple functions within the IT Operations group and with other groups within the wider IT team. In a day‑to‑day capacity, the Local IT Team Manager oversees the day‑to‑day operations and evaluates the service delivered. The Local IT team are one of the first points of contact for internal business custome...