ITS Support Eng I (ONS), IT Services

Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers provide and support the IT equipment and services used by Amazon employees every day.

Location: Onsite in our corporate office. Hours: Sunday through Thursday, 9:00 am to 6:00 pm.

• Provide comprehensive technical support to Amazon Corporate employees.
• Travel between buildings within the country as required.
• Identify and implement innovative process improvements through team participation.
• Acquire and maintain current knowledge of relevant IT policies to provide technically accurate solutions.
• Provide escalation support for customers needing complex troubleshooting beyond front‑line scope.
• Create and update standard operating procedures (SOPs) to improve team knowledge through knowledge management.
• Manage the ticket queue to ...