IVR Business Analyst

Key Responsibilities

" Good understanding about Contact Center Technology(CCT) Concepts

" 7 + years of experience in technical writing of business requirements

" Reviews, analyzes, and evaluates information technology systems operations.

" Determines user needs and requirements and recommends ways to improve systems.

" Serves as primary point of contact between users and engineering/development staff.

" Identifies, documents, reports, and tracks system issues.

" Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.

" Design and optimize CX features in voice and chat applications to enhance user experience.

" Develop detailed documentation and specifications for development and implementation...