Jira Service Management (JSM) Engineer

Company - Our client is a globally recognized leader in customer experience and digital transformation services, supporting enterprise organizations with cutting-edge technology solutions. Known for its strong culture and rapid innovation, the company prioritizes both employee growth and customer success in a fast-paced environment. Job Title - Jira Service Management (JSM) Engineer Location - Remote in India Role Type - Contract (12-month contract with potential extension) Must Have Skills: Hands-on experience designing and managing Jira Service Management (JSM) environments, including service portals, SLAs, and workflows Strong expertise across the Atlassian suite (Jira, Confluence, Assets/CMDB) with ability to configure workflows, permissions, and integrations Experience building automation to streamline processes, improve ticket routing, and enforce SLAs Strong governance, documentation, and change management discipline in structured or compliance-driven environments Excellent comm...