Jobber Analytics Manager - Customer Focus

Lead the Customer Analytics team at Jobber and drive impactful insights through data. Play a critical role in enhancing customer engagement and retention strategies.

As the Manager, Customer Analytics (Post-Sales), you'll oversee analytics initiatives that influence the entire customer journey. Your focus will be on onboarding, support, lifecycle marketing, and expanding customer value. Collaborating with cross-functional teams, you’ll guide your analysts to make data-driven decisions that enhance business performance.

Key Responsibilities: • Direct and develop a team of analysts • Lead high-impact customer performance analyses • Partner with leaders to evaluate and improve customer success • Translate business needs into analytical roadmaps • Champion innovative analytics practices to streamline processes

Requirements: • Significant leadership experience in analytics • Expertise in customer success metrics and SaaS analytics • Advanced SQL and experience wit...