(Junior) Commerce Consultant

The Junior Commerce Consultant supports the end‑to‑end creation, delivery, and optimisation of customer experience (CX) toolboxes across markets. This role focuses on operational execution, market coordination, and ensuring high‑quality activation aligned with strategic direction set by senior CX leadership.

Toolbox Creation & Delivery

• Lead the operational build of CX toolboxes.
• Participate in regular toolbox progress meetings and follow‑ups.
• Define scopes and create briefs based on strategic direction provided.
• Populate toolboxes with approved strategy, content, guidance, execution details, and supporting insights.
• Handle queries from markets and eCom leads.
• Conduct onboarding sessions with markets.

Analytics & Insights Support

• Collect, structure, and consolidate market feedback.
• Audit market executions with eCommerce leads.
• Conduct ad hoc analyses to support decision‑...