Opportunity Description
Responsibilities
- Provide day‑to‑day support to ensure smooth running of the e‑Commerce and post‑sales business systems.
- Investigate and diagnose relevant system problems and resolve them independently.
- Coordinate engineers across different teams to offer solutions.
- Create, track, and close incidents or problems related to business systems using IT service management tools.
- Summarize work and analyze operational data within a required period for continual improvement.
- Establish a knowledge database, maintain and update technical support documentation.
- Bachelor's degree in Computer Engineering, Computer Science, or a related discipline.
- Familiar with SQL; basic coding skills are highly preferred.
- Capacity to learn quickly and produce high‑quality work.
- Active and keen learner who keeps up to date with...
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